1. The premises shall install and maintain a comprehensive CCTV system as per the minimum requirements of the Police. All entry and exit points will be covered enabling frontal identification of every person entering in any light condition. The CCTV system shall continually record whilst the premises is open for licensable activities and during all times when customers remain on the premises. All recordings shall be stored for a minimum period of 30 days with date and time stamping.
2. Recordings shall be made available immediately upon the request of Police or authorised officer throughout the preceding 30 day period.
3. A staff member who is conversant with the operation of the CCTV system shall be on the premises at all times when the premises are open to the public. This staff member will be able to show a Police or Authorised Licensing Officer recent data or footage with the absolute minimum delay when requested and be able to download relevant footage onto a disc or memory stick.
4. A Challenge 25 policy must be implemented whereby all customers who appear to be under 25 must produce photographic identification in the form of a passport, driving licence or proof of age scheme (PASS) approved identification before alcohol can be supplied or sold to them. All staff will be instructed, through training, that alcohol cannot be supplied or sold unless this evidence is produced.
5. The premises licence holder shall ensure that notices shall be prominently displayed in the premises to advise patrons and staff that a ‘Challenge 25’ scheme operates in the premises.
6. On Friday and Saturday when licensing activities are occurring at the premises there will be no less than two SIA registered door staff at these premises from 21.00, and they will remain until half an hour after closing to ensure the safe and orderly dispersal of customers. The door staff will wear their SIA badges in approved arm bands and in any event will be displayed in a prominent position (on their arm).
7. On other days of the week, a written risk assessment will be completed by the Premises Licence Holder and/or Designated Premises Supervisor regarding whether door staff are required which will be made available to the Police and Licensing Authority on request; where door staff are utilised there will be no less than two SIA registered door staff at these premises from 21.00, and they will remain until half an hour after closing to ensure the safe and orderly dispersal of customers. The door staff will wear their SIA badges in approved arm bands and in any event will be displayed in a prominent position (on their arm).
8. Where SIA licensed door supervisors are used at the premises a record shall be maintained (on the premises) which is legible and details:
The day and date when door supervisors were deployed;
The name and SIA registration number of each door supervisor on duty at the premises; and
The start and finish time of each door supervisor's worked duty period.
9. This record shall be retained on the premises for 30 days and held thereafter for a minimum of 12 months. All such records will be made available immediately upon reasonable request of authorised agents of a Responsible Authority.
10. Where SIA licensed door supervisors are employed at the premises a check of the current validity of each door supervisor's licence shall be conducted via the SIA website at the commencement of employment at the premises and monthly thereafter and recorded in a log. This log shall be retained for at least 6 months after the last and made available immediately upon reasonable request of authorised agents of a Responsible Authority.
11. At all times when SIA door supervisors are required to be on duty by virtue of a condition of this licence or by virtue of a written risk assessment, SIA licensed door supervisors shall supervise any queue to enter the premises that forms outside the premises and the smoking area.
12. The premises will subscribe to the Town link radio system or similar, to be used by management and door staff.
13. The premises will have a written search policy agreed with the Police. Customers will be searched upon entry to the licensed premises 21.00, when door staff are on duty, where a dynamic assessment by management varies this rate, a written record will be made detailing the rationale employed in reaching this decision, which will be made available to Police or other Responsible Authorities on request. All persons suspected of possession of prohibited articles will be searched upon entry. Female customers will only be personally searched by a female member of door staff.
14. A notice will be prominently displayed advising customers that they may be searched as a condition of entry.
15. There shall be a policy agreed with Suffolk Constabulary and approved by the Licensing Authority, relating to the seizure of illegal drugs, knives or other prohibited items found on persons or on the premises, which will be made available to Police or other Responsible Authorities on request.
16. A secure deposit box will be kept on the premises for the retention of confiscated items, such as drugs and knives etc. Police will be advised of the seizure of any such items to ensure safe disposal within 48 hours.
17. There shall be a policy agreed with Suffolk Constabulary and approved by the Licensing Authority, relating to the dispersal of customers from the premises and surrounding area, which will be made available to Police or other Responsible Authorities on request.
18. When requested by the Police Polycarbonate or bio-degradable/compostable drinking vessels and non-glass bottles shall be used at the premises (this does not include Cocktail glasses which can still be used). If the suppliers cannot provide polycarbonate/non-glass bottles, then all glass bottled drinks will be decanted/dispensed and served in polycarbonate/ bio-degradable/compostable drinking vessels. All glass bottles accumulated behind the bar/counter shall be disposed of on the premises.
19. The Premises Licence Holder or DPS will be members of and participate in the Pubwatch scheme operating in Ipswich. Persons who are banned under the Pubwatch scheme will not be allowed entry to the premises.
20. Notices shall be prominently displayed at any area used for smoking requesting patrons to respect the needs of local residents and use the area quietly.
21. Notices shall be prominently displayed at all exits requesting patrons to respect the needs of local residents and to leave the premises and the area quietly.
22. Recorded music and live music will not be played in the outside areas of the premises at any time, including the patio area.
23. The patio area at the rear of the premises may only be used during the following hours:
a. Monday to Saturday inclusive Midday to 23:00
b. Sundays and Bank Holidays Midday to 22:30
24. A register of refusals will be maintained and be kept for a minimum of 12 months from the date of each entry and will be provided to the Police and all other Responsible Authorities on request.
25. An incident log will be maintained and be kept for a minimum of 12 months from the date of each entry and will be provided to the Police and all other Responsible Authorities on request.
26. All staff engaged in the sale of alcohol to be trained in responsible alcohol retailing to the minimum standard of BIIAB level 1 or equivalent (which includes relevant in-house training), within three months of commencing employment at the premises. All staff to be given refresher training every quarter.
27. Fully auditable training records should be maintained for all staff in respect of the sale of alcohol. These will be made available for inspection upon request to the Police and all other Responsible Authorities.
28. There will be arrangements in place to ensure that no customers will be permitted to take or consume alcohol outside of the premises. Except for those customers using the patio area.
29. Persons under the age of 18 must be accompanied by an adult on premises after 19.00 hours. No persons under the age of 18 shall remain on or enter the premises after 22.00 hours. Where an under 18 night is being held at the premises this condition will be withdrawn for the period of the event, but the Suffolk Constabulary Under 18 event checklist must be complied with.
30. The capacity of the premises will be identified through formal written Fire Risk Assessment. Premises capacity shall be recorded by bookings, ticket, admission sale records, clicker, or other such counting device, a record made and kept for a minimum of 60 days.
All records including the Fire Risk Assessment shall be made available upon reasonable request of authorised agents of a Responsible Authority.
31. The venue will actively participate in the “Ask for Angela” campaign, by displaying the “Ask for Angela” poster on the inside of the stalls in the female toilets. The venue will adopt a written policy that directs staff on what action to take should a patron “ask for Angela”. All staff will be regularly re-briefed on their responsibilities under the “Ask for Angela” campaign at a minimum of 3-month intervals. Records of staff briefings should be made and retained by the venue for a period no less than 12 months.
32. Where licensable activities extend past 2300 hours a member of staff will be nominated as a “Welfare Officer”. The Welfare Officer will operate from 2300 hours until close of the venue. The Welfare Officer will be clearly identifiable to patrons and other staff by means of identifiable clothing or item which displays the word “Welfare” or similar. The Welfare Officer will engage with those who appear overly intoxicated, vulnerable or at risk. The Welfare Officer will have a set of options to deploy to protect those who are vulnerable and to keep people safe. The options available will be recorded in a written welfare policy, maintained at the premises.
33. The amplification system must be designed to ensure noise from the premises does not exceed the following levels:
Location | Octave Band Centre Frequency (Hz) dB Leq,5 minutes |
| 63 | 125 | 250 | 500 | 1k | 2k | 4k | 8k |
Inside any habitable room | 37 | 30 | 30 | 24 | 20 | 17 | 15 | 13 |
1m from the façade of any noise sensitive receptor | 45 | 40 | 40 | 34 | 30 | 27 | 25 | 23 |
Measures must be put in place to ensure that the amplification system cannot be adjusted beyond the maximum permitted noise levels.